At Hera Glows, operated by Zenithway Solutions Private Limited, we are dedicated to providing a smooth and convenient shopping experience. Throughout this document, “we,” “us,” and “our” refer to Zenithway Solutions Private Limited, while “you,” “your,” and “user” refer to our valued customers. This Shipping and Delivery Policy explains the terms and conditions related to the shipment of products purchased through our platform. By placing an order on Hera Glows, you agree to comply with the terms outlined below.
We currently offer delivery to all pin codes across India. At present, international shipping services are not available.
Orders are generally processed within 1–2 business days from the date of order confirmation, excluding weekends and public holidays. Once processing is completed, a confirmation email containing order details will be sent to you.
Standard delivery timelines typically range between 3–8 business days, ensuring your fashion selections reach you as efficiently as possible.
If a delivery attempt is unsuccessful due to an incorrect address, recipient unavailability, or refusal to accept the order, the shipment will be returned to our warehouse. Customers may request a re-delivery in such cases.
If your order is received in a damaged condition, please contact our customer support team within 48 hours of delivery and provide photographic evidence. In the event that a shipment is lost during transit, we will initiate a replacement or refund after verification with the courier partner.
For any questions or concerns related to shipping and delivery, please contact us at zenithwaysolutionspvtltd@gmail.com. We appreciate your trust in shopping with us and look forward to offering you a reliable and seamless delivery experience.