At Hera Glows, operated by Zenithway Solutions Private Limited, safeguarding your privacy is a priority for us. We value the trust you place in us and are committed to protecting your personal information with care, transparency, and responsibility. Any information you provide is collected and used solely to ensure a secure and dependable shopping experience.  

Throughout this policy, “we,” “us,” or “our” refer to Zenithway Solutions Private Limited, while “you,” “your,” “user,” or “users” refer to individuals accessing or purchasing from Hera Glows. This Privacy Policy explains how we collect, use, and manage your personal data. By continuing to use our website, you acknowledge and accept the practices outlined here. If you do not agree with any part of this policy, we advise discontinuing use of our platform.  

Information We Collect  

To improve your overall experience, we gather certain types of information:  

Personal Details:  

• Your full name, contact number, and email address    
• Billing and shipping address information    
• Payment-related details required to process transactions  

Browsing & Interaction Data:  

• Your activity on our website, including past purchases and preferences    
• Interaction with product listings, featured sections, and pages  

Device & Technical Information:  

• IP address, browser type, and device specifications    
• Location information, where permission is granted    
• Usage data to improve site performance and enhance security  

Cookies & Tools:  

• Features that personalize your browsing experience    
• Tools that help display relevant products efficiently 

How We Use Your Information  

Your information is collected for the following purposes:  

• Order Processing & Support: To complete transactions and respond to inquiries    
• Personalized Experience: To enhance browsing and provide relevant suggestions    
• Updates & Offers: To send notifications or promotional communications, only with your consent    
• Security & Prevention: To detect and prevent fraudulent or unauthorized activities    
• Legal Obligations: To comply with applicable laws and regulations  

Sharing Your Information  

We do not sell your personal information. However, data may be shared with:  

• Legal or regulatory authorities, when required by law or for fraud prevention    
• Business partners involved in service delivery, bound by confidentiality obligations  

Cookies and Tracking Technologies  

We use cookies, web beacons, and similar technologies to improve functionality, analyze website usage, and deliver tailored content. You may control cookie settings through your browser preferences.  

Data Storage and Security  

We apply standard security practices to protect your information from unauthorized access, misuse, or loss. These measures include SSL encryption, secure servers, and limited access controls. However, no system can guarantee absolute security.  

Data Retention Period  

Your personal data is retained for a period of 8 to 12 months following your last interaction with our website, unless extended retention is required to meet legal, tax, or compliance obligations.  

Your Rights and Choices  

You have the right to:  

• Access and update your personal information    
• Request deletion of your data, subject to legal requirements    
• Unsubscribe from marketing communications    
• Manage or disable cookies through browser settings  

Children’s Privacy  

Our services are intended for individuals aged 18 years and above. We do not knowingly collect information from minors. If any data belonging to individuals under 18 is identified, it will be removed promptly.  

Changes to This Privacy Policy  

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our services after updates indicates acceptance of the revised terms.  

If you have questions regarding the handling of your information, please contact us at zenithwaysolutionspvtltd@gmail.com.  

Consent  

By accessing and using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.  

Contact Us  

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to us at zenithwaysolutionspvtltd@gmail.com.